Shipping & Returns
Shipping Information
All orders received through this website are packed and dispatched from the John Hollington Design studio.
Generally the lighting designs are made up to order and we aim to dispatch as soon as possible but a minimum of 14 days should be allowed for delivery.
We keep a stock of our Garden Shop products which are dispatched within three days, using a tracked Parcelforce48 courier service.
Once your order has been processed you will receive an email notifying you that it is ready for dispatch.
Our working days are Mon-Fri, excluding bank holidays.
Shipping Costs
We charge shipping at cost.
UK - £7.40 per order
EU - £25 per item
Canada & the US - £42.50 per item
For delivery to other destinations, please get in touch for a quote.
Our Couriers
We use Parcelforce, a living wage employer.
Returns
Should you wish to return a product for refund or exchange, please get in touch and we will get back to you as soon as possible.
If you wish to return a product for a refund – perhaps because you have changed your mind - you will be responsible for paying for your own shipping costs for returning the item. You may wish to consider using a trackable shipping service that includes appropriate shipping insurance.
In the unlikely event that the product has arrived damaged, we will be happy to replace it and may ask for pictures and details so that we can make enquiries with our courier to prevent future reoccurrences.
Our policy lasts 30 days and we require the product to be unused and in the original packaging.